Quick Summary

• Returns are accepted within 30 days of delivery.
• Items must be unused and in their original packaging.
• Customers pay return shipping for non-quality-related returns.
• We pay return shipping for defective, damaged, or incorrect items.
• Contact support@glintique.com before returning an item.

How to Return an Item

Email support@glintique.com with your order number and reason for return. For damaged, defective, or incorrect items, please include clear photos.

Returns sent without prior approval will not be accepted.

Return Address:
Room 608, Building C, Tianshui Technology Park
No. 6 Weitai Road, Shiyan Street, Bao'an District
Shenzhen, Guangdong Province, China

Return Conditions

Items must be unworn, unused, and returned in their original condition and packaging. Proof of purchase is required.

Personalized products, gift cards, final-sale items, and items that have been worn, used, or damaged after delivery cannot be returned, except where required by law.

Return Shipping

Customers are responsible for return shipping costs when the return is unrelated to a quality issue. We will cover return shipping costs if the item is defective, damaged upon arrival, or incorrect.

Refunds

After receiving and inspecting your return, we will notify you of the result. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional processing time. If you have not received your refund within 15 business days after approval, please contact support@glintique.com.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Exchanges

To exchange an item, request a return and place a new order after your return has been approved.

European Union Customers

EU customers may return eligible online purchases within 14 days of delivery without providing a reason, subject to applicable law. This does not affect the longer 30-day return period offered above.

Contact

Email: support@glintique.com