Privacy policy

Last updated: July 15, 2026

Glintique operates this online store and website. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: name, email address, telephone number, billing address, and shipping address.
  • Order information: products viewed or purchased, order history, returns, refunds, and transaction details.
  • Payment information: payment method, payment status, and related transaction information. Complete payment card details are generally processed by Shopify and our payment providers and are not directly accessible to us.
  • Account information: login details, preferences, and account settings if you create a customer account.
  • Customer service information: messages, photographs, order details, and other information provided when contacting us.
  • Device and usage information: IP address, browser type, device identifiers, network information, pages visited, and interactions with our website.
  • Marketing preferences: choices about promotional communications, cookies, personalized advertising, and data sharing.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to marketing, or contact us.
  • Automatically through cookies, pixels, analytics tools, and similar technologies.
  • From Shopify, payment providers, shipping carriers, fulfillment partners, customer support providers, and other service providers.
  • From advertising and marketing partners where permitted by law.

How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill orders.
  • Arrange shipping, delivery, returns, refunds, and exchanges.
  • Provide customer service and respond to inquiries.
  • Create and manage customer accounts.
  • Detect fraud, misuse, and security risks.
  • Maintain and improve our website, products, and services.
  • Send order confirmations, delivery updates, and other service messages.
  • Send promotional communications where you have consented or where otherwise permitted by law.
  • Measure advertising performance and display relevant advertising where permitted.
  • Comply with legal, tax, accounting, customs, and regulatory obligations.
  • Establish, exercise, or defend legal claims.

Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that requires a legal basis, we process personal information based on:

  • Contract: to accept, fulfill, deliver, return, or refund an order.
  • Legal obligation: to comply with tax, accounting, customs, fraud prevention, and regulatory requirements.
  • Legitimate interests: to operate, protect, and improve our business, provided those interests do not override your rights.
  • Consent: for optional marketing, non-essential cookies, personalized advertising, or other processing that requires consent.

You may withdraw your consent at any time.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which hosts and supports our store.
  • Payment processors and financial service providers.
  • Shipping carriers, warehouses, and fulfillment providers.
  • Customer service, email, cloud storage, security, fraud prevention, and analytics providers.
  • Advertising and marketing partners, subject to applicable consent and opt-out requirements.
  • Professional advisers, regulators, courts, law enforcement, or government authorities where legally required.
  • A buyer, successor, or adviser in connection with a merger, acquisition, reorganization, financing, or sale of business assets.

We require service providers to process personal information only for authorized purposes and subject to appropriate contractual obligations.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform, checkout, payment, security, analytics, and other services.

Depending on our Shopify settings and enabled features, Shopify may also process information for personalization, fraud prevention, advertising measurement, and enhanced services.

Read the Shopify Consumer Privacy Policy .

You may also use the Shopify Privacy Portal for certain requests relating to information processed by Shopify.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to:

  • Operate essential website and checkout functions.
  • Remember customer preferences.
  • Maintain security and prevent fraud.
  • Understand website traffic and performance.
  • Measure marketing and advertising.
  • Provide personalized content or advertising where permitted.

Where required by law, non-essential cookies will be used only after you provide consent. You can manage your choices through the cookie banner or privacy settings displayed on our website.

Disabling certain cookies may affect some website functions.

Personalized Advertising and Privacy Choices

Depending on your location and our enabled services, information about your interactions with our website may be used for personalized or targeted advertising.

Where required by law, you may opt out of the sale or sharing of personal information or its use for targeted advertising through the Your Privacy Choices or data-sharing opt-out link displayed in our store footer.

Where legally required and technically supported, we recognize Global Privacy Control signals as an opt-out request for the browser or device sending the signal.

Marketing Communications

If you subscribe to promotional emails, you may unsubscribe at any time by clicking the unsubscribe link in the email or contacting us.

Even if you unsubscribe from marketing, we may still send transactional communications about orders, payments, deliveries, returns, security, or customer service.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders and provide customer service.
  • Maintain customer accounts.
  • Process returns, refunds, and disputes.
  • Comply with tax, accounting, customs, and legal obligations.
  • Prevent fraud and protect our legal rights.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we will delete or anonymize it where reasonably possible.

International Data Transfers

Glintique operates from China and serves customers in the United States and Europe. Shopify and our service providers may process or store personal information in countries other than the country where you live.

These countries may have different data protection laws. Where required, recognized safeguards are used for international transfers, such as adequacy decisions, standard contractual clauses, or other legally approved mechanisms.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send payment card information or passwords through unsecured email or messaging channels.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, please contact us so that we can review and delete it where required.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request a portable copy of certain information.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of targeted advertising or the sale or sharing of personal information.
  • Appeal a decision relating to a privacy request where applicable.
  • Lodge a complaint with a competent data protection authority.

These rights may be subject to legal limitations and exceptions.

To submit a request, contact support@glintique.com. We may need to verify your identity before completing the request.

Authorized agents may submit requests where permitted by law, subject to proof of authorization. We will not discriminate against you for exercising a privacy right.

European Privacy Rights

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection law, including the right to object to processing, restrict processing, withdraw consent, and lodge a complaint with your local data protection authority.

European Economic Area data protection authorities: EDPB Members

United Kingdom residents may contact the Information Commissioner's Office .

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy, security, content, or practices of websites that we do not control.

Please review the privacy policies of third-party websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, technology, or legal obligations.

When changes are made, we will update the “Last updated” date and provide additional notice where required by law.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Trade Name: Glintique
Email: support@glintique.com
Phone/WhatsApp: +86 178 9846 0042
Address: Room 608, Building C, Tianshui Technology Park, No. 6 Weitai Road, Shiyan Street, Bao'an District, Shenzhen, Guangdong 518108, China

For applicable data protection laws, Glintique is the controller of the personal information described in this Privacy Policy.